IBM Endpoint Manager

Skills I used: Adobe Illustrator, Axure, collaboration with engineers, formative user research and synthesis, remote usability testing, UX advocacy and education, agile process

Summary: IBM Endpoint Manager (IEM) is an enterprise on-premise console for IT professionals to manage endpoints (desktops, servers, laptops, mobile devices) at scale for their organizations. As a UX Designer at IBM, I have been responsible for the design of a completely new version of IEM–a web-based interface that provides an easier-to-use SaaS solution for many different industry verticals.

Sample Screens

Patch List

criticalFixlets

The old list of patches is difficult for users to navigate to and filter, relying on an out-dated tree system that requires multiple clicks to show several smaller screens that need to be scrolled through.

new patch list screenshot

The new web UI patch list has a filter sidebar to access the appropriate content quickly, 2 list options for an expanded (screenshot above) or contracted view (screenshot below), and uses icons to highlight important information.

compact view of patch list

Deployment History

console action history

The previous design for the history of actions taken in a deployment relied on tables for displaying information, and required the user to scroll both horizontally and vertically to see all the necessary information.

new deployment list

In the new deployment history, success, failure, and some in-between states are represented visually on each card for quick access to the most important information.

UX Design Advocacy

As one of only two UX professionals in my office, I often have to explain the value of UX to engineers and managers. For our annual hackathon, I facilitated a group brainstorming and affinity diagramming session to ensure that we created a breadth of innovative ideas to potentially pursue as projects.

rulesOfBrainstorming

I went over the rules of brainstorming, showed people how to create a sample affinity diagram, and provided research evidence for the support of my ideation methodology.

Engineers making an affinity diagram

At first, the engineers were overwhelmed by this new process.

Engineers having fun

But eventually, as people became familiar with the activity, everyone started to have fun!

hackers at the hackathon

I supported all individuals and teams in focusing their projects’ direction and designing the best possible products in the short amount of time we had.