Skills Used: Formative user research, remote usability testing, low and mid fidelity prototyping, collaboration with engineers, UX advocacy and education, Agile process
Summary: IBM Endpoint Manager (IEM) is an enterprise on-premise console for IT professionals to manage endpoints (desktops, servers, laptops, mobile devices) at scale for their organizations. As a UX Researcher and Designer, I was responsible for using a variety of generative and evaluative design research methods to inform the design of a completely new web-based version of the product.
Patch List Research and Redesign
Based on foundational research, the patch functionality was the first application to be developed for the new, web-based IBM Endpoint Manager. It was designed to promote quick filtering, so IT professionals could perform routine operations efficiently. The UI could be read in-depth in an expanded view (shown above), or skimmed easily in a contracted view (shown below).